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Set up, cancel or update a Direct Debit

The best value tickets for bus, rail and Metro

Direct Debit is an easy, convenient way to buy a ticket. You can get Direct Debit tickets for the bus, train and tram.

Direct Debit takes payments from your bank account automatically on the same day each month. Then your ticket is either loaded to your Swift card or posted to you if you buy a paper ticket. 

Set up a Direct Debit

To apply and set up a new direct debit:

Find and buy Direct Debit tickets using our ticket finder.

Alternatively you can download and complete a paper form and post to us.

Cancel a Direct Debit

We have created a service to help you cancel your Direct Debit.

Update a Direct Debit

To update your bank details:

 Use this form to update your contact details.

Terms and Conditions

Read the terms and conditions of the Adult and Child Direct Debit scheme.

Live chat

You can now chat to us online about changing a Direct Debit. The live chat button will appear below when this service is available.

Mondays, Tuesdays, Thursdays and Fridays, 8am to 6pm
Wednesdays, 10am to 6pm
Saturdays, 9am to 1pm
Closed Sundays and Bank Holidays

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