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Contact us

Contact an operator if your enquiry is about bus, train or tram services. This includes service issues, lost property and staff.

Contact West Midlands Combined Authority if your enquiry is about corporate strategy and transport development.

You can check online for:

Enquiries about Swift cards

If your Swift card number begins with 633597 0112, your Swift card is managed by National Express West Midlands. You'll need to contact them for help.

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Answer some questions and we'll direct you to the right place so we can solve your enquiry.

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Write to us

Customer Services
PO Box 9421
B19 3TR

Call us

Phone: 0345 303 6760

Mondays, Tuesdays, Thursdays and Fridays, 8am to 6pm
Wednesdays, 10am to 6pm
Saturdays, 9am to 1pm
Sundays and Bank Holidays, Closed*

Live chat

The live chat button will appear below when this service is available. This will enable you to chat directly to our customer service team.

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Facebook: @TransportForWM
Twitter: @TransportForWM

Complaints Procedure

Learn how we handle complaints at the West Midlands Combined Authority and Transport for West Midlands.

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