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Renew your older person's pass

You can renew your older person's pass if your current card is due to expire and you've received a letter or email from us.

If you have any pay as you go credit or have auto top up turned on, they will be transferred to your new card.

Before you start you will need:

  • The last 8 digits of your current card
  • Your email address, if you have one. It will only be used to contact you about your pass
  • Your National Insurance number. This is not compulsory but will help us to locate your record
Start now

If your pass has already expired and you cannot renew online call us to renew it over the phone.

Customer Services - Ticketing

Transport for West Midlands
Telephone: 0345 303 6760

Mondays, Tuesdays, Thursdays and Fridays, 8am to 6pm
Wednesdays, 10am to 6pm
Saturdays, 9am to 1pm
Closed Sundays and Bank Holidays