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West Midlands Bus Passenger's Charter

West Midlands Bus

Our Passenger Charter is our commitment to you

We work hard to make sure every journey you take with us is as easy as possible.

Our charter tells you what you can expect from all of the bus operators and Transport for West Midlands.

Whether on our buses, at our bus stations or at our bus stops, our charter sets out what you can expect from us.

A summary of our commitments

We will:

Any upcoming alterations to bus services will be communicated online and on the affected bus route.

Opt in for updates on any future bus service changes.

Access journey planning, timetables and travel information online or on your bus operator’s website

You can also plan your journey on the TfWM app or by calling Traveline on 0871 200 22 33

Plan your journey

You can pay onboard, online, at Swift kiosks and Payzone shops, or through participating apps.

Find out more about ticketing

Passengers who need extra assistance can get additional help to plan and make their journey.

Find out more about travelling with accessibility needs

Bus stations will be cleaned daily and bus shelters will be well-maintained.

Let us know any issues you spot.

Buses are cleaned and inspected every morning before hitting the road.

Let your operator know if you spot any issues onboard.

We’re investing in improving journey times along key routes. 

We’ve set ourselves targets and we’ll be publishing our performance every six months to keep us accountable. 

If your service isn’t running as expected, let your operator know

We will do everything we can to ensure you feel confident while travelling around the region

Help us by always acting in the interest of other passengers and reporting any crimes, anti-social or nuisance behaviour.

Report an incident by texting ‘SeeSay’ followed by the incident details to 81018

Read the full Bus Passenger's Charter

Read the full Bus Passenger's Charter

Stay up to date

Receive an email notification when we make significant updates to the charter.

Sign up for updates