• More about Swift
  • The Swift Card
  • Using the Swift Card
  • Buying and Topping up
  • Online Swift Account
  • Pay As You Go
  • Lost and Replacement cards
  • Animations

What is a smartcard?

A smartcard is a card embedded with a microchip which electronically stores a ticket, product or credit and is used instead of paper tickets or cash.

 

Why is it so smart?

Swift allows you to buy and manage your travel 24/7. It also allows for the introduction of brand new travel products which offer you better value and choice – like the Black Country and Coventry nbus tickets which offer great savings compared to the regional ticket. 

 

You also have more choice on when and how you choose to buy your travel. Paying through your online account gives you access at your fingertips 24/7. You can also set up Auto Top-up, so you never run out of credit, or Direct Debit helping you spread the cost. There are also 250 Payzone outlets and 8 Travel Centres who can top-up your Swift card.

When will I be able to use it on the train?

N Icon - Small (1)network Direct Debit customers and some N Icon - Small (1)train Direct Debit customers can use their Swift cards on the train. Other tickets will be added soon. 

Why do some Swift cards have a photo and some do not?

Season tickets can only be used for the person they were bought for so they can only be loaded to a Swift card which shows your photo. Some products like Pay As You Go can be shared with family and friends so you don’t need to have your photo on the card.

Can Pay As You Go be loaded to a Swift card with a photo?

No. Pay As You Go and Season tickets need to be loaded on separate cards. But remember, you can have as many cards as you like.

How do I know which card I need?

Use the Ticket Find and buy tool which will find the best ticket for you. When you apply for your first card we’ll make sure you get the right card for your product.

Can I load an e-Daysaver to any card?

No. e-Daysaver products have their own special cards which can only be used for these products.

Where can I get a Swift photocard card from?

The easiest way is to apply for your card online by creating a Swift account. You’ll need to have the facility to upload a photo. If you are unable to set up an account then please visit one of the Travel Centres.

Where can I get a Swift card without a photo for Pay As You Go?

You can either apply online, buy at one of 250 Payzone outlets or visit one of the 8 Travel Centres.

Where can I get an e-Daysaver card from?

From any of the 8 Travel Centres located throughout the region.

I have a card that just shows the Swift logo on the left hand corner is this ok?

Yes, as long as the card has the Swift logo its fine, but these kind of cards cannot currently be registered to an online account.

How do I care for my card?

Broken or damaged cards will not work so please keep your card safe and secure. You may be charged if you need to replace a damaged card. Do not keep your Swift card in the same wallet as other credit, debit or reward cards as it will not work if placed on the reader with other cards in your wallet.

Where can I use my Swift card?

You can use a Swift season ticket on buses, trains and trams within the Network West Midlands area. The specific mode or region will depend which product you have loaded to your card. Swift Season tickets work the same way as paper season tickets. 

 

When buying your ticket make sure you understand how and where you can use it so it. If you have Pay As You Go credit you will only be able to use this on bus operators who are in the Pay As You Go scheme, plus Midland Metro.

Where can I use my e-Daysaver card?

e-Daysavers can only be used on National Express buses.

How do I use it on the bus?

If you have loaded your Swift card with a season ticket just hold your card flat on the reader and wait for a beep and green light which shows you have a valid product. Now remove your card and enjoy your journey, it’s as simple as that. There’s no need to remove it from its wallet or show it to the driver unless you’re asked to.

 

If you have Pay As You Go credit on your card when you place and hold your card flat on the card reader you will need to tell the driver what ticket you would like. You must hold your card on the reader until the driver has processed your ticket. This will then be deducted from your credit and a ticket will be printed telling you the fare and how much credit you have left on your card. Remember to hold onto your ticket as you will need to show it to an inspector if asked. You will also need to present any return or day ticket when you board your next bus.

 

If you have an e-Daysaver card and it is loaded with a day(s) ticket you will need to activate a ticket when you need to travel. To do this just place and hold your Swift card on the card reader which will automatically activate a one-day ticket. Once activated you just keep placing your card on the reader for the rest of the day. There is no printed paper ticket for e-Daysaver cards.

 

Watch this guide to using your Swift card.

How do I use it on a tram?

Just hand your Swift card to the conductor who will scan your card for you. Or, if you're using Pay As You Go, hand your card to the Conductor and tell him what ticket you'd like to buy.

 

Watch this guide to using your Swift card.

How do I use it on the train?

On the train, just hand your card to the conductor to scan. At the gates, hold your card to yellow reader and the gates will open. 

Why did I get a red light when using my card on the bus reader or on the tram?

Your Swift product is not valid for travel on this service. This could mean:

 

• your product may not be valid for travel on that specific tram or in that area; check with the conductor if in doubt

• your ticket has expired or has not started yet

• your card or product has been blocked; it may have been reported as lost or stolen

• your card has already been used successfully within the last 3 minutes. Cards cannot be used again on the tram within 3 minutes of the last valid read

 

If this happens and you would like more information email: swiftsupport@centro.org.uk

The reader on the bus could not read my card. There was no green light or beep.

Swift cards will not work if you place them on the reader and there are other cards in your wallet. Please make sure you do not keep any debit, credit or reward cards in the same wallet as your Swift card.

 

Occasionally readers on the bus do not give off the beep or green light but your card is still read. Please check with the driver whether it was read successfully or not.

The driver or conductor says my card is faulty, there was no green light or beep from the reader.

To report an issue with your card email swiftsupport@centro.org.uk or call 0345 075 6006.

In order to investigate this for you we will need to know the following details:

• date and time of travel

• service number and bus operator if you were traveling on a bus

• direction of travel

• boarding point

Is there a charge for the Swift card?

They are free for a limited period but will cost £2 afterwards.

Can I get a card without buying a ticket or credit?

You can’t get a blank card, you’ll need to buy a ticket or credit to get a Swift card.

Where can I get my first Swift card from?

Pay As You Go - you can buy your first PAYG card, with credit, online, at a Payzone outlet or at one of the 8 Travel Centres.

 

e-Daysaver - you can buy these from any of the 8 Travel Centres located throughout the region.

 

Season ticket - the easiest way is to apply for your card online. Use the Find and buy tool to select your ticket and follow the online instructions to make your purchase and create your online Swift account. Your card will be with you within 7 days. If you can’t apply online then please visit one of the 8 Travel Centres.

I have a Swift card, where can top-up my credit or add a new ticket?

Pay As You Go - you can top-up your credit through your online account (remember to collect your top-up using the Swift Card app or at one of 100 on-street Swift Collectors before travelling). You can also top-up at Payzone outlets and at the 8 Travel Centres.

 

e-Daysaver - you can add more tickets to your card at one of the 8 Travel Centres.

 

Season ticket -  you can add a new season ticket to your card through your online account (remember to collect your top-up using the Swift Card app or at one of 100 on-street Swift Collectors before travelling). If you can't buy online, you can also visit Payzone outlets and the 8 Travel Centres.

Which Payzone outlets can I use?

250 Payzone outlets have been set-up in the West Midlands to sell Swift PAYG cards or top-up Swift season tickets. Use the Payzone locator to find your nearest store. If you want a Swift card that has your photo on it, you must go to one of the 8 Travel Centres or apply online as these are not available at Payzone outlets.

What products can I use on the Metro?

You can use Metro 1 week, 4 week and 52 week products on the Metro. You can also use nbus+Metro or National Express +Metro 1 week, 4 week and 52 week products. Pay As You Go is also available on MIdlands Metro.

Where can I buy Metro products on Swift?

You can buy Metro products for your Swift card online or at one of 8 Travel Centres across the region. If you already have a Swift card with a photo, you can also buy them at Payzone outlets.

I’ve seen a Swift unit at my bus stop/station. What is this?

This is a Swift Collector which allows you to load any products you have bought online to your card. There are over 100 spread across the region.

How do I use a Swift Collector?

Hold your card to the reader, or rest it in the metal slot. The Collector will read your card and load any new products you have bought online, which are waiting to be collected.

Where is my closest Swift Collector?

You can find you closest Collector here.

My closest Swift Collector is not working. How to I collect my new product?

You can find your next closest Swift Collector. Alternatively, if you have an NFC enabled Android device, you can download the Swift Card app and collect your product using this.

Why are the Swift Collectors where they are and why is there not one closer to me?

West Midlands Combined Authority was awarded funding from the Department of Transport to install 100 Swift Collectors across the West Midlands as part of a pilot to trial this new type of technology in order to help retail smart ticketing. This is proving to be very successful. West Midlands Combined Authority are now seeking further funding opportunities to install more Swift Collectors and are looking at various locations across the region. 

How quickly can I use the Swift Collector to collect my product?

Products arrive quite quickly but can take up to 15 minutes.

How long does the product take to be collected?

It is generally very quick but it does depend on the network connection to the Swift Collector. Follow the instructions on screen, which will let you know when the collection is complete.

How do I download the Swift Card app?

Go to the Google Play Store and search for Swift Card app. Download the free app, and you’re ready to go.

Which devices does the Swift Card app work on?

The Swift Card app works on all NFC enabled Android tablets and smartphones. The Swift Card app does not currently work on an Apple, Blackberry or Windows devices.

How can I collect my new product?

You can collect your product at your closest Swift Collector or using the Swift Card app for Android devices.

How do I collect my new product using the Swift Card App?

Download and open the app. Place your Swift card to the rear of your device and follow the on-screen instructions. The Swift Card app requires an Android-enabled Device running Ice Cream Sandwich (version 4.0.x) or later, capable of using Near Field Communication (NFC).

Does the app cost anything?

The app is free to download but it does need a network connection to download and collect products to your card. Your Service Provider may charge you for using their network. The app does work on a WiFi connection if you do not want to be charged.

 

Why can't I use the app on an Apple device?

Apple do not currently allow app developers such as West Midlands Combined Authority to access the Near Field Communications element of their devices. This unfortunately means that it isn't possible for you to collect Swift products on your Apple device at this time. 

I have the right device but the app is not reading my card.

Please check that you have your NFC switched on and you have network connection. If you have a case on your Smartphone or tablet try removing this from your device, cases which contain any metal can sometimes interfere with NFC connectivity.

Why should I get an online account?

If your Swift card is not registered to an online account, we are unable to replace your card if lost or stolen, this means any credit will be lost.

 

You can use your online account to view and manage active and inactive cards and quickly renew or add new products to cards registered to your account.

 

Your online account puts you in control of your travel 24/7.

Can I register my e-Daysaver card to a Swift account?

Unfortunately Swift accounts are not available with an e-Daysaver card.

Can I register I a card that just shows the Swift logo on the left hand corner?

These kind of cards cannot currently be registered to an online account but will be able to shortly.

I’ve applied online for my Swift card when will I get it?

Your Swift card will be sent to you within 7 days of applying online.

I bought my card from a Travel Centre, can I still set up an account?

Yes. Register it today to an existing account, or you can create a new account. (Unless you have an e-Daysaver card or card that just shows the Swift logo on the left hand corner. Registration for these will be coming soon.)

Why have you rejected my photo on my application?

Your photo needs to be a colour head shot taken against a light background. You must be facing forward looking straight at the camera. Your face must be uncovered so no hats, sunglasses or scarves (unless worn for religious reasons). Your photo will have been rejected because it does not meet the criteria above.

What is Swift Pay As You Go?

Swift Pay As You Go is used the same as cash.  You load credit onto a Swift card and use this to buy single, return and day tickets on bus. It also cheaper than using cash on most buses and The Metro.

Where can I use Pay As You Go?

Eventually you’ll be able to use Swift Pay As You Go on buses, trains and trams in the West Midlands – but for now it’s just on the bus and tram.

Do all buses accept Pay As You Go?

Most operators in the Network West Midlands area are now part of the Pay As You Go scheme, including all National Express Coventry and West Midlands buses. Click here for a complete list of bus operators, including fares.

Why should I use this instead of cash?

It’s cheaper to travel on most buses and all trams with Swift Pay As You Go when compared to paying with cash, and there’s no hassle of rummaging around for the right change. Your Swift card can also be shared with family and friends when you’re not using it and if you set up Auto Top-Up you’ll never run out of credit so you’ll always be able to get home - which is great for kids.

How do I apply for Pay As You Go?

The easiest way is to apply online just select Pay As You Go from the Find & Buy tool and set up a Swift Account. You’ll be able to activate Auto Top-Up or top up online whenever you need to. Or if you prefer you can visit a Travel Centre or one of 250 Payzone outlets.

How do I add credit to my Swift card?

There are 3 ways you can add credit to your Swift Pay As You Go card. You can top-up instantly at a Payzone outlet or Travel Centre, or you can top-up online by paying through your online account and collecting the top-up using the Swift Card app or one of 100 on-street Swift Collectors. 

How much can I top-up?

Pay As You Go has a minimum top up of £10 and a maximum of £50.

Can I add Pay As You Go to any type of Swift card?

No, Pay As You Go cannot be added to a personalised Swift photo card as these are for season tickets, or e-Daysaver cards.

How do I know how much credit I have left on my Swift card?

Every time you use your credit on bus you’ll get a ticket which will show your new balance. You can also check online by signing into your Swift Account (make sure you check the date and time this was last updated) or use the Swift Card app or a Swift Collector to read your card.

Who can I share my Pay As You Go card with?

You can share your card with anyone you like when you’re not using it.

How do I use it on the bus?

Just hold your Swift card flat on the card reader when you get on the bus and tell the driver what ticket you'd like. Once the driver has selected your ticket the cost will deducted from your credit. Keep your card on the reader until your ticket has finished printing and it’s as easy as that. The ticket will show you your new card balance. Remember, please keep it safe if you buy a return or day ticket as you will need to show this to the driver on your next journey.  

How do I use it on The Metro?

Just hand your card to the Conductor and tell him what ticket you'd like to buy.

I’m under 16, can I still get a child fare?

Yes, Swift Pay As You Go works in the same way as paying with cash so you still get a cheaper child fare. Just tell the driver what ticket you want to buy.

I’m aged 16 – 18 do I have to pay adult fares?

Swift Pay As You Go works the same way as paying with cash.  If you have a 16-18 photocard you can pay a child fare for a journey when travelling to and from school or college, Monday to Friday during term time. You cannot buy a child’s day ticket though but you can still buy an adult one if you need to. If you are travelling during the school holidays, outside of school or college times or do not have a 16-18 photocard you must pay the adult rate.

What happens if I do not have enough credit when trying to use it on the bus?

There must be enough credit on your Swift card to cover the full cost of the ticket you want to buy. You cannot use your credit as part payment with cash. If you do not have enough credit your will need to pay with cash.

Can I pay for more than one ticket with my credit on the same journey?

No, Swift Pay As You Go can only be used to buy one ticket per journey so you cannot pay for yours and someone else’s journey with your credit, although you can buy family or group tickets if they are available.  

What is Auto top-Up?

Activating Auto Top-Up means you’ll never run out of credit. Your Swift Card will be linked to your credit or debit card. Each time your balance falls below the Auto Top-Up trigger of £10 it will automatically top-up your credit with the amount you choose (£20, £30, or £40) so you never have to worry about topping up again. Payments for your Auto Top-Up amount will be taken within 24 hours from your credit or debit card.

How do I activate for Auto Top-Up?

You can only activate Auto Top-Up if you have an online Swift Account.  When you first apply for your Swift Pay As You Go card you can select to activate it straight away and your new card will be sent with it all set up. If you didn’t choose this when you first applied for your Swift card or you got your card from a Payzone outlet or a Travel Centre you can set this up at a later date by selecting Auto Top-Up options when viewing your card online. Once you have requested to activate Auto Top-Up you need to take your card to a Travel Centre who will change the settings.

How do I deactivate for Auto Top-Up?

You can choose to deactivate Auto Top-Up at any time by logging into you Swift Account and selecting Auto Top-Up options when viewing your card. Once you have requested to deactivate Auto Top-Up you need to take your card to a Travel Centre who will change the settings.

How do I change the amount of Auto Top-Up that is added to my credit?

You can choose to change your Auto Top-Up amount at any time by logging into you Swift Account and selecting Auto Top-Up options when viewing your card. Once you have requested to change your Auto Top-Up amount you need to take your card to a Travel Centre who will change the settings.

How do I change or update the debit or credit card I have linked to my Swift Account for Auto Top-Up?

Just select Payment Card Details on the homepage of your Swift Account. Remember changing your debit or credit card details will change this for all Swift cards that have Auto Top-Up activated on your account.

Can I still choose to top-up my credit if I have Auto Top-Up Activated?

Yes, you can still top-up your credit through your Swift Account, at a Payzone outlet or a Travel Centre but if your credit is below the Auto Top-Up trigger of £10 your Auto Top-Up amount may also be added to your card at the same time.

You have emailed me to say my debit or credit card I have linked to my Swift Account for Auto Top-Up is due to expire.  What does this mean?

Debit or credit cards only last for a certain amount of time (see the expiry date on the front of your card).  The payment card details you set up to take your Auto Top-Up payments from has nearly reached its expiry date. To update your debit or credit cards details just select Payment Card Details on the homepage of your Swift Account.

You have emailed me to say you could not take my Auto Top-Up amount from my debit or credit card. What does this mean?

It means your Auto Top-Up amount has been added to your Pay As You Go Credit but when we tried to take payment from your debit or credit card it was refused. You must clear the outstanding payment within ONE working day of receiving the email or your Swift card will be blocked and not accepted for travel.

 

Please contact The Swift Support Team urgently to make a payment on 0345 075 6006 between 9am to 5pm Monday-Friday. Once your outstanding payment is cleared you can change or update your debit or credit cards details if you need to by selecting the Payment Card Details on the homepage of your Swift Account.

Why hasn’t my Swift Pay As You Go Card worked on the bus?

There may be a few reasons that your card hasn’t worked. If the operator or service you are trying to use it on does not accept Swift Pay As You Go or your card may not have enough credit loaded to it to buy the ticket you need to. You must have enough credit on your card to cover the full price of anything you want to buy. 

 

Swift cards are also blocked from time to time for security reasons; this may be because you have reported it as lost or stolen or if an Auto Top-Up payment could not be taken from your debit or credit card.  Please contact The Swift Support Team for more details on 0345 075 6006 or swiftsupport@centro.org.uk.

What if I lose my card?

If you have registered your card to an Swift Account you can get a replacement. To report this, call Swift Support on 0345 075 6006. We’ll then block your Swift card to stop anyone else using it.

What about my season ticket or credit?

Some season ticket providers may not allow for a replacement on their season tickets. Please check the ticket terms and conditions when buying the ticket.

 

If you can get a replacement on your season ticket we can only replace them if there is at least 7 days worth of travel left at the time when you report your Swift card as lost. We’ll add the days to your new Swift card.

 

Any Swift Pay As You Go credit showing on your account at the time you reported your Swift card lost or stolen will be transferred to your replacement card.

When will I get my replacement card?

A replacement Swift Card will be sent you within 3 working days after notification.

How much does it cost to replace a Swift card?

It will cost £7.50 to replace your card and product.

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